Skip to content

Lightspeed Commerce

Teeing Up Success with Lightspeed Commerce

3x increase in daily users
5 minutes data refresh time, down from three hours
97% decrease in time to insights

Lightspeed Commerce is a leading global provider of B2B SaaS solutions, including Lightspeed Golf for the golf industry, streamlining businesses with their fully integrated golf ePOS and golf course management software. Their commitment is to provide integrated, reliable data to help golf clubs efficiently run their business operations from a single platform.

The Vision

Next-level analytics

To go above and beyond for its customers, Lightspeed wanted to revolutionize its external analytics platform. The vision was to replace their legacy analytics system with a modern, reliable, and user-friendly platform that could significantly increase data trust and enable faster business decisions for its golf club clients.

The Challenge

Slow dashboard access

However, Lightspeed faced critical challenges in scaling its analytics offering with the existing infrastructure. This included:

1. Performance

The previous analytics system was slow to load.

2. Unreliable Data Refresh

The core data refresh time was high, which reduced data reliability across all golf courses.

3. Critical Reporting Delays

Report generation for key insights could take up to five minutes, severely hampering the ability of golf clubs to react quickly and use the data to run their daily business operations.

4. Limited Feature Iteration

The old framework made it difficult to iterate quickly, slowing down the delivery of new features and product analytics tiers.

Lightspeed wanted to improve its data + analytics capabilities it provides to customers, using the latest Google Cloud and Looker technology.

The Solution

A modern data platform

To solve this, Datatonic collaborated with Lightspeed to configure and deploy a modern data platform built on Dataform and Looker for its external analytics use cases. The new platform was designed to be integrated directly into Lightspeed’s product offering. Key implementation components included:

Platform Modernization

Migration from existing BI tool to a new data platform (Looker + Dataform), establishing a new, reliable foundation for their golf division’s analytics.

Extensive Dashboard Development

Creation of dashboards for priority use cases such as Occupancy, Rounds reporting, Memberships, Packages, and Subscriptions.

Localization and Currency Features

Implementation of localization features for French and dynamic currency functionality.

The Impact

Immediate transformative value

The project delivered immediate, transformative value:

Performance Improvements

With Dataform, analytics asset generation time was drastically reduced from five minutes to seconds. Core data refresh time was cut from seven hours to five minutes.

Unlocked Analytical Flexibility

By using modelled data directly from the data warehouse, users are able to access powerful new ways of interacting with the data, including drill-downs to row-level data.

Increased User Adoption

The new platform immediately saw a 3X increase in daily users, resulting in 1200 unique users and 7000 dashboard runs in just the first three days

Additionally, the project established the foundation for scalability. Migration of business logic and reporting to the Google platform allows for version-controlled analytics development, meaning additional data sources to be easily added to the data estate and new features can be developed with minimal development overhead.

“Working with Datatonic has been incredibly easy. From the start of our engagement they slotted right into our existing team of engineers and our ways of working. They helped shape the solution and have proven to be flexible partners every step of the way.” – Dylan Trebels, Senior Product Manager

By partnering with Datatonic to implement a modern Looker platform, Lightspeed Commerce successfully resolved its scalability and performance challenges. The new, fully embedded reporting suite offers drill-down capabilities, leading to high adoption and positive user feedback. The project has established a clear future path for a new revenue stream through product analytics tiers and represents a major milestone with plans to expand the solution beyond the golf division to other parts of the Lightspeed organization.