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Nordward Seafood Group AB is a group of four leading companies in Sweden, Denmark and Norway that provides the leading restaurants and stores across the Nordics with the best seafood products on the market. To become the leading service partner in sustainability, product development, and customer relations, Nordward wanted to leverage AI to provide customers with tailored product suggestions via their mobile app. Nordward chose Datatonic to deliver a fully-productionised ML Recommender System based on Vertex AI pipelines, leading to a significant increase in average purchase size and effective shortlist recommendations.
Increased the average purchase size significantly over manually-generated shortlists
Developed an effective recommender system with approximately 65% of items ordered being products that were recommended by the shortlists
Reduced sales team’s workload by automatically generating customer-level shortlists without any manual intervention
Within its field, Norward’s ambition is to become the leading data-driven service partner in regard to sustainability, product development and customer relations. Nordward and all of its four companies have strong local foundations focusing on high customer satisfaction, knowledge, quality and service.
With this purpose, a long-term objective for Nordward is to further enhance the capabilities of its mobile app to provide more personalisation, specifically concerning improving the effectiveness of its shortlists.
As such, Nordward wanted Datatonic’s help to build and test a new data-driven shortlist capability and recommender system for its consumer-facing app on the iOS and Android platforms, and then put it into production. This is a machine learning model that will automatically select products to be recommended to each customer for Nordward’s app.
“We are so proud to be able to help our customers place orders and stay informed in as easy a way as possible through our App. But serving all our customers with quality takes time, and to focus our sales representatives’ time to help solve our customers’ challenges, we need AI to do customer-tailored real-time and unobtrusive product suggestions.”
In order to provide customised recommendations to customers through Nordward’s mobile app, Datatonic worked with Nordward to develop an effective recommender system. In three weeks, we:
“Working with Datatonic was a great experience, and I highly recommend them to any business looking to improve their sales and customer satisfaction through the use of AI.”
This solution enables Nordward to use AI-generated recommendations on its mobile application, increasing sales and the level of personalisation for its customers. With the AI-powered recommender system in place, Nordward can serve more relevant, personalised recommendations to its customers. Since the solution has been deployed, Nordward has benefited from a 6.3% increase in purchase size, and this will likely improve as the ML model learns.
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