Customer Service Agent
Customer Service
with Generative AI
Reduce churn, improve customer satisfaction, and boost brand loyalty with exceptional customer service.
Reduce wait times for customers, leading to higher customer satisfaction and loyalty
Improve resolution rates and increased number of queries being worked simultaneously
Provide more personalized interactions to customers, increasing loyalty and reducing churn
Planning Perfect Holidays
with Generative AI
Find out how we worked with Hotelplan Suisse to reduce the time to recommend perfect holidays from hours to minutes and provide significantly faster customer service.
Our work with Hotelplan
Our work with Hotelplan
Agent Assist: Empower human agents with real-time assistance through call summarization, knowledge base etc.
Appointment Scheduler: Assists customers in scheduling appointments or bookings.
Next Best Action Recommender: Provide real-time recommendations to agents and/or customers.
Multi-language Support: Facilitate seamless communication with customers in different languages.
Customer Insights: Analyzes customer interactions, creates user profiles, enables analyst teams + enhances upstream agents.
Dynamic FAQ: Chatbot that replies to customer FAQs given account information, previous interactions etc.
Let’s get started.
We’ve developed a range of packages to help you make progress on your Generative AI journey, no matter where your business currently is. Datatonic’s Personalization Agent enables you to rapidly build a custom solution to start seeing real results fast.
Develop your GenAI roadmap by looking into what your business needs the most and how this could be solved with potential Generative AI use cases.
Assess if your GenAI use case is ready for production across reliability, scalability + security best practices.
Prove the value of your concept within a reduced scope, gather requirements and create a production roadmap.
Productionize your GenAI solution using architecture, security and CI/CD best practices.
Drive adoption through production support encompassing model lifecycle management, monitoring and improvement.
Enquire
today
Datatonic has several Generative AI solutions, ranging from workshops to explore the possibilities with GenAI on Google Cloud, to a full custom Generative AI model implementation, and managed GenOps platform.
